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Passion, People and Principles
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This column is excerpted from David Maister’s latest book: Strategy and the Fat Smoker, which was released by The Spangle Press in January.
By David Maister
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Let's Stay Together
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In a competitive market, firms pull out all the stops to retain employees
These quotes from our 2007 Best Firms to Work For survey sum up one of the primary obstacles to retention: employee dissatisfaction. And from the looks at these quotes, and plenty others that were in our annual Best Firms report, there’s a lot of work to be done if firms want to keep what they’ve got in an ever-tightening talent market. Companies can put all the effort into human capital objectives they want—in fact, according to a McKinsey & Company survey released in December, 46 percent of business executives report that their companies will be investing more over the next six months into training and recruiting efforts. But at the end of the day, if employees are don’t feel valued, they aren’t going to stay.
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Out of the Box
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In an industry where consistency and standardization reign supreme, confusion sparked by a rapidly tilting playing field has thrown a wrench into North American manufacturers' game plans. And now companies – and consultants – are adjusting their thinking for manufacturing's new global reality.
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Seven Small Jewels
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Each year, Consulting magazine recognizes the Seven Small Jewels of the industry. But our annual celebration of the little firms that could has evolved from simply a way to recognize those often overlooked firms to a testament to the impact that all small firms are having on the industry. They are helping shape and redefine the consulting marketplace. In many ways, the seven firms featured this year represent a snapshot of the new consulting landscape. Smaller firms are no longer flying under the radar. Rather, they are playing in the big leagues and challenging the legacy firms by going after their clients and their talent. And, in many cases, they are winning. The 2008 Seven Small Jewels—ranging in size from $3 million to $52 million and from just 13 billable consultants to 200—are leading the charge of the resurgence of the small, niche, consulting firm that plays a major role in the profession today.
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How to Make Management Training More Effective
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Business, as a subject, is about things of the logical, rational, analytical mind: concepts such as “the value chain” or the numerous P’s of marketing. Even when it’s analyzing and discussing people, business is often treated as an intellectual process of analysis and discussion: advanced financial analysis, Maslow’s hierarchy of needs, the characteristics of great leaders, etc. Business, at least as it is taught in our business schools and most in-house training programs, is about understanding and knowledge.
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