Kennedy Corner
»Kennedy Corner: Roles and Responsibilities
I’m a college hoops fan. During the hysteria, I connected with several colleagues to discuss the games; some of these friends are client-facing consultants, others serve supporting roles inside their firms. We talked quite a bit about different players’ abilities, and how certain players can thrive under one coach’s system, but probably would only see the end of the bench in another program.
»Kennedy Corner: Keep Your Friends Close
Because of the power advisors wield, clients often feel beholden to their consultants. As a result, consultants have what I call a Don Corleone relationship with their clients: “Someday,” says the Godfather/Consultant, “and that day may never come, I will call upon you to do a service for me.”
»Kennedy Corner: Do Your Roots Determine Your Future?
This time of year, I’m planning my annual pilgrimage to a handful of business schools. It’s part of my give-back in terms of helping educate future practitioners. The forums are extremely satisfying—I provide insights on an industry that will employ more than a third of those graduates; and the students ask questions that more seasoned professionals would never deign to consider.
»Kennedy Corner: House of Lies—What’s in a Name?
Many of you have probably watched the new Showtime series, “House of Lies.” The black comedy’s portrayal of management consultants makes me blush. At least the guys and gals in AMC’s 1960s-era Mad Men look cool sipping martinis and smoking unfiltered Lucky Strikes. The “Lies” cast can’t pull off the same with their money-grubbing soullessness, and brilliant-but-vacuous characterizations of blood-sucking consultants.
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Interviews
»One on One with Strong-Bridge’s Ken Simpson
Based in Seattle, Strong-Bridge Consulting has a hand in some pretty hot-moving industries: from Telecommunication to Consumer Electronics to Healthcare and Financial Services. As key players in the industries shake off the last remnants of the Great Recession hangover, Strong-Bridge has found clients are once again kicking it into high gear, pushing products and services into the rebounding marketplace. Consulting One on One sat down to discuss it all with co-founder and CEO Ken Simpson.
»One on One with L.E.K. Consulting’s Stuart Jackson
Stuart Jackson, recently named President of North America for L.E.K. Consulting, has been with the firm for 25 years, and watched it grow from a young yet capable firm brimming with confidence to a proven entity with seven offices around the world. L.E.K. is focused on helping clients find something that has eluded even successful companies: growth.
»One on One with Aspen Advisors’ Dan Herman
When Dan Herman founded IT/Healthcare consulting firm Aspen Advisors in 2006, he set out to create a firm that would help executives make difficult decisions and manage large-scale technology-enabled projects, particularly on the clinical side, where Aspen strives to help healthcare providers reduce costs and improve patient care.
»One on One with Peppers & Rogers Group’s Orkun Oguz
How well companies adapt to the changing social landscape and harness the power of social media could mean the difference between making a meaningful and lasting connection with clients, and being passed over for a company that actually listens. Peppers & Rogers Group, which has long been a thought leader on the importance of treating customers as individuals, launched the Mobile App Index, which aims to help companies ensure their social media interactions with customers are a conversation, not a one way street.
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Cmag.com Exclusives
»Your Project Planning Processes May Be Causing You Unneeded Stress
If you are an executive in a professional services organization, then a few minutes spent on this article may reduce your daily stress by 15 percent. I am sure you will agree that projects that go bad (and cause you immense stress) do so because they were not planned very well to begin with. Planning a professional services project is the most important and challenging part of the engagement life cycle.
»Pause and Rethink; Pivot your Startup
While launching a venture, majority of the times the things do not go as expected. When the going gets tough, work on course correction or what is called “Pivoting” in the world of start-ups.
»Corporate Real Estate and Facilities Management Trends for 2012
Observations, discussions and market research, suggest that 2012 promises to be a year of contradictions, uncertainty, and also of increasing optimism in many industries, including Corporate Real Estate and Facilities Management.
»Who Needs an External IT Service Provider?
There are many things to look for when selecting an IT service provider, but the most important questions to ask yourself are: What do we need? Why do we need it? How can they help?
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»Data Watch: 91% of Execs Expect Revenue Growth in 2012
»Do you ever use social media for business purposes?
Focus: Client Industries
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Financial Services
»Protiviti Marks 10th Anniversary
This year, Protiviti will celebrate its 10th Anniversary. The firm was founded in 2002 “as a place to build a new firm that was unique in the marketplace where we could serve clients and solve problems,” says Joseph Tarantino, President & CEO of Protiviti.
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Public Sector
»Geo Focus: There’s a Slow, But Stable, Recovery Underway in Europe
For a closer look at the European consulting market, Consulting magazine turns to two analysts for insights into the region and its opportunities. In Kennedy Consulting Research & Advisory’s latest report—“Europe Consulting Marketplace: Key Trends, Forecasts and Profiles”—KCRA’s Karen Nickel Anhalt, Associate Director, EMEA Research Lead and Research Analyst Tomek E. Jankowski, provide insights into consulting in Europe.
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Retail
»BCG: China Online Sales to Triple By 2015
Online retail sales in China will triple to more than $360 billion by 2015, powered both by growing numbers of Internet users and by greater consumer acceptance of e-commerce, according to a report by The Boston Consulting Group
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High Tech
»Analytics’ ‘Unlimited’ Potential
When Prophet launched its Analytics practice earlier this year, it tapped James Walker, a 20-year Analytics veteran with an entrepreneurial background, to lead it.
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Focus: Service Lines
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HR
»Case Study: Buck Consultants Rolls Out a Health Plan Enrollment Campaign for Gaylord Entertainment
Gaylord Entertainment is a leading hospitality and entertainment company headquartered in Nashville, Tennessee. Gaylord is committed to providing their employees with health and wellness benefits that are competitive and affordable. In an effort to better manage its future medical costs, Gaylord decided to reshape its benefits program and enlisted the help of Buck Consultants.
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IT
»Capgemini Study on Innovation: Good Intentions; Bad Execution
Innovation leadership is becoming increasingly important, at least according to the latest results of Capgemini Consulting’s annual global Innovation Leadership Study, which examines innovation management strategies at firms around the world.
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Travel Advisory
»New Editions: Marriott Unveils Luxury Properties
Last month, Marriott International announced five new hotels for Edition, its luxury lifestyle hotel brand created in concert with hotelier Ian Schrager.
»London Calling: Come For the Consulting, Stay For the Steeplechase
Worried about getting that hotel room near London during the Olympic Games? While it still won’t be easy (or inexpensive) to find a room in London during this summer’s Olympics, at least it won’t be impossible.
»An International Building Boom
As the economy recovers, hotel chains are expanding international portfolios. While there’s not a lot of new hotel construction going on here at home, there’s plenty of activity offshore, particularly in Europe, China and India. Here’s just a brief recap of some of the hotels that are expected to come online over the next few years.
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Book It!
»Excerpt: Standing on the Sun
The following is an excerpt from Standing on the Sun: How the Explosion of Capitalism Abroad Will Change Business Everywhere by Christopher Meyer, with Julia D. Kirby. Meyer is an innovator and the founder of Monitor Talent.
»Review: The Power of Stay Interviews for Engagement and Retention
Dick Finnegan, founder of C-Suite Analytics and noted retention expert, has made a habit of challenging the perceived value of traditional employee surveys and exit interviews, along with other widely practiced, and misguided retention strategies.
»Review: All In
Adrian Gostick and Chester Elton are at it again. This time, the authors are focusing in on managers, those often overlooked and underappreciated cog in the working wheel.
»Review: The End of Cheap China
In his new book, The End of Cheap China, Shaun Rein takes an engaging and informative approach to examining the extraordinary changes taking place across all levels of Chinese society, speaking with everyone from Chinese billionaires and senior government officials to poor migrant workers
»Review: Judgment Calls
The person who makes those decisions in any given company is even more critical. Too often, that responsibility falls to one team, just a few people—or sometimes—to a single person. That’s a big mistake, Thomas H. Davenport and Brooke Manville argue in their new book, Judgment Calls.
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Consultants on Consulting
»Does Quality Marketing Content Still Matter?
As social media increasingly redefines what passes for communication and information today, firms are beginning to question whether they should continue to invest in developing high-quality content.
»Four Ways to Supercharge Sales & Marketing Efforts
Trying to boost sales these days using traditional sales and marketing techniques doesn’t bear much fruit. It takes a little more planning to thrive during tough economic times, but it can also be a time in which your company’s sales can soar to new heights.
»Publish & Prosper: How to Leverage Your Publications
Publish or perish. The axiom of tenured college professors must also be the mantra of all consultants. Yet, while getting published may be the end-all for the professor, it is just the beginning for the consultant. Leveraging your publications is the key to success. Without doing that, you too are merely going through an academic exercise.
»How Do You Measure Value Delivered to Clients?
Clichéd as it may sound; a management consultant is hired by a firm to ‘add value’. But what is value? How is it measured? And how can the consultant process and articulate such value to her client in simple, non-confounding terms?
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Featured Speakers:
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General Manager, Slalom Consulting
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Managing Director, Advisory Services, Kennedy Consulting Research & Advisory
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Publisher and Editor-in-Chief,
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