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»A Force in Consumer Banking
Banks have been stepping up their customer satisfaction game in recent years against the typical market forces at play. The pace of change has been head-spinning for an industry not well known for its swift response to customers.
»Time To Simplify and Get Organized (Well, At Least Your Cloud Services)
The practice of adding cloud services in silos and based on specific department needs often results in overlapping and many different contracts with the same vendors.
»Riding the Waves of Healthcare Risk
The modern healthcare system is much like the ocean—stormy, choppy, and hostile at times, soothing, calm and inviting at others. For surfers, the more waves you go for, the more you will catch, and the more likely you’ll “wipe-out.”
»The Department of Defense Wants a New Mantra
“Do more with less.” It’s become a tired refrain that U.S. Department of Defense leadership is all too familiar with hearing from all directions, whether it is their direct superiors, Congress, or the Executive.
»Things Go Wrong
Things go wrong. Anyone who plays poker knows this. One moment you’re on the verge of a royal flush, and the next, you pull a six of diamonds, and you’re called. Things do indeed go wrong.
»The Next Big Thing
Consultants are always looking for the next big thing, the innovation that will see clients storming through their gates, bypassing pesky procurement departments, and writing blank checks for the magic mousetrap that whitens and brightens and cleans windows, too.
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»Marriott Goes Big in NYC
Marriott International, Inc. and G Holdings opened what they’re calling an “iconic addition” to the New York skyline, a combined 378-room Courtyard hotel and 261-suite Residence Inn hotel in midtown Manhattan. The $320 million, 68-story property is the tallest single-use hotel in North America.
»Best Places to Stay: Travel Bounces Back
Consultants are on the road again, at least according to the results of our annual Best Places to Stay survey.
»FAA: ‘Staffing Challenges’ Causing Delays
In case you haven’t noticed, non-weather related delays at U.S. airports are on the rise. (And I know you’ve noticed that weather-related delays are definitely on the rise.)
»Hilton’s Building Boom
Coming off a whirlwind 2012, Hilton Worldwide is the fastest growing global hospitality company by number of rooms.
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»Q&A: Keeping It Simple
BCG’s Six Simple Rules sets out to simplify some organizational complexity.
»Review: Leading the Life You Want
It seems that everyone has an opinion on work/life balance these days, but Stewart D. Friedman’s Leading the Life You Want isn’t necessarily one of them.
»Review: The Culture Map
Globalization led to the rapid connection of internationally based employees from all levels of multinational companies, and now those same employees are expected to collaborate with colleagues scattered all over the world.
»Review: Twitter is Not a Strategy
Today’s digital frenzy has led many to declare that advertising is dead… or at least dying. Is it?
»Excerpt: Procurement as Productivity
The following is an excerpt from the book Procurement 20/20: Supply Entrepreneurship in a Changing World by a quartet of McKinsey & Company consultants—Peter Spiller, Nicolas Reinecke, Drew Ungerman and Henrique Teixera.
»Review: The Risk-Driven Business Model
Most companies focus their innovation on new products.
»The Top 25 Consultants, 2012
Covering the consulting profession must be a lot like working for the CIA or FBI. Boy, we could tell you some stories, but we’re sworn to secrecy. Sometimes, we can you the story, just not who it’s about. And then other times, like our annual Top 25 Consultants issue, we’re able to take a break from covering what is happening in the industry and focus on who is making it happen.
This year we received more client nominations than usual and that’s always great news. While we’re not always able to share the client names publicly, it’s a pleasure to hear from them and even better to hear how much of an impact consultants are having their business.
It’s often difficult for us to get that type of feedback from clients, and it’s always a great read when we do. And the more we do the better we’ll be able to cover the consulting profession. So, to the extent you can, keep encouraging your clients to reach out to us. We appreciate it.
With more client nominations than usual, it’s no surprise that we topped our record for Top 25 nominations received. This year, a staggering 476 nominations rolled in, recognizing consultants from the largest enterprise firms right down to some at the smallest niche firms, all doing great work. We read a lot about growth, expansion, new markets, new disciplines and new directions.
For this year at least, gone was the talk of cost cutting, restructuring and doing more with less. It was sure nice to read nominations that didn’t emphasize bringing clients back from the brink of disaster. That’s a welcome change; let’s hope that trend sticks around for awhile.
The Top 25 Consultants are a distinguished group, for sure. So much so, in fact, that we’ve assembled a special section to highlight their accomplishments. Read their stories and one can’t help be impressed and inspired. Through their efforts, they make all of us—as well as our firms, our clients and our profession—proud.
| Jack Dunn, FTI Consulting
Jim Armetta, Protiviti
Chris Bierly, Bain & Company
Jon Caforio, McGladrey
Michael Carberry, North Highland
Michael Cirafesi, CSC
Matthew Cohn, Capco
Dave Cutler, Slalom Consulting
John Distefano, Ernst & Young
Lynne Doughtie, KPMG
Sandra Forero, ZS Associates
Greg Guthridge, Accenture
Scott Hefter, PwC
|Geralyn Hurd, Crowe Horwath
Stuart Jackson, L.E.K. Consulting
Harvey Kelly, AlixPartners
Stephani Long, Deloitte Consulting
Patricia Milligan, Mercer
Xavier Mosquet, The Boston Consulting Group
Bill Olsen, Grant Thornton
Joe Raudabaugh, A.T. Kearney
Elaine Remmlinger, Kurt Salmon
Allan Steinmetz, Inward Strategic Consulting
Michael Valocchi, IBM
Jack Williams, Mesirow Financial Consulting