
Kennedy Corner
»The New War For Talent
When a meteorite blazed through the morning skies of central Russia in mid-February and exploded, the news media described it as a rare event. And it was. Fast forward one month and just about every government in the world is looking at the potential for a "rare event" to visit their borders, and wringing their hands over how to prepare for it.
»Here Comes Patient-Centric Health
U.S consumers are accustomed to choices. We often take for granted our ability to select products, price points and preferred channels. Why, then, do we as patients expect anything less from our healthcare providers?
»The Market Always Finds a Way
In the 1993 Steven Spielberg film Jurassic Park, the protagonists discovered at one point (to their horror) that the island’s dinosaurs, which had all been created the same gender, had somehow managed to reproduce. “Life always finds a way,” muttered Sam Neill’s character Dr. Alan Grant.
»2012 in Review, and a Look Ahead
Looking back, several market forces propelled global consulting demand, causing firms and clients to undertake larger and more ambitious engagements than in recent years. The rapidly changing nature of client needs and the continued evolution of provider capabilities converged around some key themes.
»Change and Collaboration—The Rx For a Healthy Life Sciences Industry
For many of us in the U.S., it’s time to update healthcare benefit selections and learn of new or revised healthcare insurance plan offerings, options, and features. In many ways, the change and complexity we face as end users reflects the upstream challenges facing the healthcare industry at large.
»Kennedy Corner: Change Management; Easier Said Than Done
Business leaders have an arsenal of management tools at their disposal ready to deploy for almost any business need, from boosting revenues to increasing efficiencies and managing risk.
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Travel Advisory
»Hilton’s Building Boom
Coming off a whirlwind 2012, Hilton Worldwide is the fastest growing global hospitality company by number of rooms.
»Extended Stay America Serves Up Free Breakfasts With ‘Grab and Go’
Extended Stay America launched a new Grab and Go Breakfast program, which is available seven days a week from 6 a.m. to 9:30 a.m. at all of its more than 600 locations.
»Homewood Suites Survey: Comfort is King
A new survey of frequent business travelers found that they want more room to spread out, the ability to maintain a normal routine and opportunities to interact with business associates and fellow travelers.
»Furnished Quarters Wins CARTUS Award
Furnished Quarters was awarded the CARTUS Global Network’s Commitment to Excellence Award for the third consecutive year.
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Book It!
»Excerpt: Finding Your Firm’s Growth Engine
The following is an excerpt from Leading Firms: How Great Professional Service Firms Succeed & How Your Firm Can Too by David C. Kuhlman. In the book, Kuhlman distills 25 years of experience advising senior management at some of the world’s most prominent consulting firms. This excerpt from Chapter Six: “The Growth Engine” explores two of the key factors driving growth in the most successful firms.
»Excerpt: The Online Marketing Revolution
The following is an excerpt from Online Marketing for Professional Services, a thought-provoking and practical approach to online marketing by authors Aaron E. Taylor, Sylvia Montgomery, Sean T. McVey and Lee W. Frederiksen.
»Review: Tipping Sacred Cows
We all have those sacred cows at work, but these nuggets of advice, in practice, can lead to career-limiting unintended consequences.
»Review: Playing to Win
If strategy is about creating a competitive advantage that allows a firm to win, then pinpointing your strategy to just a few choices will dramatically increase your chances of success.
»Review: Seeing the Big Picture
According to Kevin Cope, founder of Acumen Learning and author of Seeing the Big Picture, all companies are driven to success or failure by the same five simple drivers—cash, profit, assets, growth and people
»Review: Get Lucky
As the pace of change accelerates and the volume of information explodes, everyone is under great pressure to connect with the people and ideas we need to thrive.
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10
24
2011
»One on One with Monitor Talent’s Chris Meyer
For half a century, the United States has sat at the center of the global economic system, and Western-style capitalism has dominated. Now, it's no secret that the center of gravity is shifting. The advanced economies that in 2000 consumed 75 percent of the world's output will, by 2050, consume just 32 percent. Meanwhile, the emerging economies of the world—Brazil, India, China, and others—will surge forward. As these fast-growing, low-income economies mature, they will they adopt and create the next prevailing version of capitalism, according to Chris Meyer, Innovator and Founder, Monitor Talent. That, he says, will create new opportunities for consulting firms around the world. Myer will dive deeper into this new paradigm as part of his provocative presentation—“Capitalism’s Next Evolution—How Will It Impact the Profession?”—at the Consulting Summit Nov. 9 at the Union League Club in New York. Meyer sat down with Consulting One-on-One to discuss capitalism’s next evolution and his presentation, based on the findings on his forthcoming book Standing on the Sun , which is due out on Feb. 12. Consulting: What is capitalism’s next evolution?
Meyer: Many of the ideas around capitalism’s next evolution come from my next book, which is called Standing on the Sun. It’s called that because a physicist once said to me: ‘For Copernicus to understand how the solar system worked, he had to be standing on the sun.’ Copernicus said that we had put the wrong thing in the middle of the solar system. The sun is not revolving around the Earth; the Earth is revolving around the sun. So, the idea with this book is that we’ve also put the wrong thing in the center of capitalism all these years—financial return. Now, that doesn’t mean that financial return is meaningless, but it does mean that what people value is much broader than that. That’s going to a big, radical shot between the eyes for most people. Consulting: So, can you expand a bit on that?
Meyer: This is not just capitalism as we know it and practice it splitting into the emerging economy. This is more like a species migrating across a land bridge and finding itself in a new environment and changing to fit that new environment. The first inkling we get of this is this so-called “reverse innovation” where global companies are looking to innovations that happen in a lower income part of the world and global markets say ‘we could use that ourselves.’ For example, General Electric has developed an EKG machine in India that costs about 10 percent of what the advanced U.S. model costs. Well, it turns out people in Europe think the 10 percent cost is a very interesting trade-off for many of the other implications of the product. Now, 40 percent of this Indian product is being sold in Western Europe. So, the first idea is this reverse innovation idea. We’re not just exporting our know-how or sourcing cheap resources. We are learning from these markets. The big shift will come when we say we are not just learning about product design, we’re learning about how the economic system, and everything that goes along with it, works. Consulting: How about competition? I’ve heard you speak about that in the past.
Meyer: There could be big changes there, as well. In the U.S., give competition a very central role. You can defend nearly any decision you make with “competitiveness.” But the fact is that a lot of what we call competition is 'pseudo competition.' Look at Bharti Airtel, the Indian telco company, and the business model it has pioneered whereby it collaborates with all the other cell phone companies on infrastructure and acquisition of software etc. They are sleeping with the enemy, so to speak, but the result is that they are able to expand the market by hundreds of millions of subscribers a month because they can get the price down to what Indians can afford. Meanwhile, Verizon and AT&T spend twice as much per customer per year on advertising than the average Indian subscriber pays for the whole service. This is what I call 'pseudo competition,' there's more and more non-priced collaboration going on in the economy. And this also applies to what gets measured. Consulting: How so?
Meyer: I think we are at a dawn of a development of a new set of measurement yardsticks. Most people don’t realize that most of our financial measurements only stem from the Great Depression. Until the 1930s, nobody bothered with economic statistics until we had a depression and then people started asking 'what had happened?' And nobody could answer the question so we developed the beginnings of our economic measurements. This new dawn of measurement we’re entering, I think, will provide an opportunity for those in the consulting business to help define the yardsticks, to help people understand what they mean, and to help people use them and build processes around them. Consulting: What should the profession be doing to ensure they are ahead of the curve on these changes?
Meyer: One, they can be part of the solution not part of the problem. They can keep up with the literature and keep looking for examples that clients can connect with. So, when you see Coca-Cola worried about its impact on the water table in India, for example, you can see the real sea change taking place here. Companies are being more responsible and view this as an obligation they have to the society in which they do business. The second thing they can do is look for the pieces that make this real rather than philosophical. An 'externality audit' is my best candidate for that. I would really be pushing hard for consultants to tell clients that there's a need corporations have—whether they know it or not—to understand what their overall impact is on the community where they do business. Companies, in general, are not thinking this way. I think somebody that could explain what an externality audit is to corporate America would have a very sale-able product. For additional information on the Consulting Summit, Chris Meyer’s presentation or to register for the event, please visit www.ConsultingSummit.com.
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