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»A Force in Consumer Banking
Banks have been stepping up their customer satisfaction game in recent years against the typical market forces at play. The pace of change has been head-spinning for an industry not well known for its swift response to customers.
»Time To Simplify and Get Organized (Well, At Least Your Cloud Services)
The practice of adding cloud services in silos and based on specific department needs often results in overlapping and many different contracts with the same vendors.
»Riding the Waves of Healthcare Risk
The modern healthcare system is much like the ocean—stormy, choppy, and hostile at times, soothing, calm and inviting at others. For surfers, the more waves you go for, the more you will catch, and the more likely you’ll “wipe-out.”
»The Department of Defense Wants a New Mantra
“Do more with less.” It’s become a tired refrain that U.S. Department of Defense leadership is all too familiar with hearing from all directions, whether it is their direct superiors, Congress, or the Executive.
»Things Go Wrong
Things go wrong. Anyone who plays poker knows this. One moment you’re on the verge of a royal flush, and the next, you pull a six of diamonds, and you’re called. Things do indeed go wrong.
»The Next Big Thing
Consultants are always looking for the next big thing, the innovation that will see clients storming through their gates, bypassing pesky procurement departments, and writing blank checks for the magic mousetrap that whitens and brightens and cleans windows, too.
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»Marriott Goes Big in NYC
Marriott International, Inc. and G Holdings opened what they’re calling an “iconic addition” to the New York skyline, a combined 378-room Courtyard hotel and 261-suite Residence Inn hotel in midtown Manhattan. The $320 million, 68-story property is the tallest single-use hotel in North America.
»Best Places to Stay: Travel Bounces Back
Consultants are on the road again, at least according to the results of our annual Best Places to Stay survey.
»FAA: ‘Staffing Challenges’ Causing Delays
In case you haven’t noticed, non-weather related delays at U.S. airports are on the rise. (And I know you’ve noticed that weather-related delays are definitely on the rise.)
»Hilton’s Building Boom
Coming off a whirlwind 2012, Hilton Worldwide is the fastest growing global hospitality company by number of rooms.
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»Q&A: Keeping It Simple
BCG’s Six Simple Rules sets out to simplify some organizational complexity.
»Review: Leading the Life You Want
It seems that everyone has an opinion on work/life balance these days, but Stewart D. Friedman’s Leading the Life You Want isn’t necessarily one of them.
»Review: The Culture Map
Globalization led to the rapid connection of internationally based employees from all levels of multinational companies, and now those same employees are expected to collaborate with colleagues scattered all over the world.
»Review: Twitter is Not a Strategy
Today’s digital frenzy has led many to declare that advertising is dead… or at least dying. Is it?
»Excerpt: Procurement as Productivity
The following is an excerpt from the book Procurement 20/20: Supply Entrepreneurship in a Changing World by a quartet of McKinsey & Company consultants—Peter Spiller, Nicolas Reinecke, Drew Ungerman and Henrique Teixera.
»Review: The Risk-Driven Business Model
Most companies focus their innovation on new products.
Women in Consulting
- 5th Annual Women Leaders in Consulting Awards Dinner
»5th Annual Women Leaders in Consulting Awards Dinner
The impact of women leaders on the consulting profession is significant and growing ever year. To recognize their achievements, Consulting magazine brought the profession together November 10 at The Plaza Hotel in New York to honor ten Women Leaders in Consulting. Some 125 industry leaders, executives, colleagues, clients, and family members attended our 5th annual Women Leaders in Consulting Awards Gala Dinner. Consulting congratulates all of the winners and is proud to be at the forefront of this important movement.
This Year’s Awards Recipients:
Lifetime Achievement Award
Senior Director, McKinsey & Company
Nancy Killefer is a Senior Director in the Washington, D.C. office of McKinsey & Company. Killefer joined McKinsey in 1979 and during her career has focused on strategy, marketing, and organizational effectiveness and efficiency issues with an emphasis on consumer-based and retail industries. Killefer ran the Washington office from 2000 to 2007, and until 2011 led McKinsey’s Public Sector Practice. From 1997 to 2000, she served as Assistant Secretary for Management, CFO and COO at the U.S. Department of the Treasury, where she led a major modernization at the Internal Revenue Service, prepared Treasury’s systems for Y2K, and reshaped management processes. After leaving the Department of the Treasury and returning to McKinsey, she served on the IRS Oversight Board, and served as its chairperson from 2002 to 2004. She was one of the Consulting magazine’s Top 25 Consultants in 2001. Killefer received her M.B.A. from the Sloan School of the Massachusetts Institute of Technology. She holds a B.A. with honors in economics from Vassar College. Prior to business school, Killefer worked as an associate at Charles River Associates, a microeconomics consulting firm.
Americas Advisory Markets Leader, Ernst & Young
As The Americas Advisory Markets Leader, Chell Smith is helping to usher in a new era of growth and innovation for Ernst & Young. Smith’s focus since re-joining Ernst & Young in July 2008 has been to enable the Americas organization through heightened levels of capability and collaboration. Prior to Ernst & Young, Smith was with the Capgemini organization for 15 years, joining the Chicago office of Arthur Young in 1989. After the 2000 creation of Capgemini/Ernst & Young, Smith held a variety of global postings including head of Technology Services and Managing Director of Global Operations. Her last role with Capgemini was as CEO of the Americas, the largest strategic business unit of the group, where she led a financial turnaround of the operation. Smith was one of the Consulting
magazine’s Top 25 Consultants in 2004. Chell attended the University of Minnesota in the school of Management Sciences with a concentration in Management Information Systems.
Partner, Bain & Company
Julie Coffman is a Partner in Bain & Company’s Chicago office. She joined the firm 20 years ago and is a Leader in both the Global Healthcare and Organization Practices. Coffman’s healthcare experience has been focused on providers, payers, and medical device companies. Her most recent work has included driving organizational transformation for a global medical device and pharmaceutical company, re-designing all aspects of a strategic joint venture for an academic medical center, and developing patient loyalty strategies for a leading Catholic Healthcare system. She also has held several key leadership roles, and was named the chair of Bain’s Global Women’s Leadership Council in July 2009. She is the co-author, with Orit Gadiesh, of a whitepaper entitled: “The great disappearing act: Gender parity up the corporate ladder.” Coffman graduated with honors from Wesleyan University, where she earned her BA in Mathematics/Economics. She also holds an MBA and Masters in Educational Administration, both from Stanford, where she was recognized as an Arjay Miller scholar.
Vice President, North Highland
Linda has over 20 years experience working with companies to improve their performance through strategic planning and execution, professional facilitation, organizational change management, and performance management. She is currently a Vice President and the Central Florida Office Leader (Orlando, Tampa, and Jacksonville) with The North Highland Company, an international consulting company with a consistent track record of achieving excellent results for their clients. Linda is an active leader in the community serving as a Commissioner for the Orlando Utility Commission, Executive Board member for the Orlando Science Center, and National Entrepreneur Center 100 Club, and prior board service to the Mennello Museum of Art, Imagine IT! The Children’s Museum of Atlanta, and the YMCA of Alpharetta. Prior to joining North Highland, Linda held management positions with Ernst & Young, Radiant Systems and The Quaker Oats Company and holds a BS in Industrial and Systems Engineering from The Ohio State University.
Client Service Awards
Marcia Wakeman is a Partner at Capco in the Banking group. Her focus is in sales and service processes and the supporting core applications. Marcia has over 18 years of industry and consulting experience. She is a business architect who has helped clients to design multi-channel, paperless, end-to-end solutions enabling enhanced customer experience, revenue generation, and operational efficiencies. Wakeman has led numerous business and technology transformation initiatives for the top 15 financial institutions, including implementing branch transformation, business process management, call center, and e-commerce solutions. Prior to joining Capco, Marcia spent nearly 10 years with BearingPoint. She also held various roles at Pega, Fidelity Information Services, and Citizens Bank.
Transaction Services Leader, Retail and Consumer Sector, PwC
Leanne Sardiga is the Transaction Services Leader for PwC’s Retail and Consumer Sector. Her deal experience includes over 200 transactions globally. She has worked on numerous complex acquisitions and divestitures and has helped clients work through issues in commercial, financial, tax, valuation, operations, IT, and HR diligence. With 17 years of deals experience, Sardiga is a recognized leader in this challenging and dynamic environment. She has led over 50 consumer and retail transactions and has assisted clients in executing transactions throughout the U.S. and in Latin America, China, Korea, Germany, Italy, Spain, Poland, and the United Kingdom. She graduated with highest honors (Bronze Tablet) from the University of Illinois. She received the Elijah Watt Sells Gold Award for the highest score in the United States on the Uniform Certified Public Accountant Examination. She also holds the Chartered Financial Analyst Designation.
U.S. Leader, KPMG’s People & Change Practice, KPMG
Claudia Saran is a Principal with KPMG’s Advisory Practice and the U.S. National Service Line Leader for People & Change. She also serves on KPMG’s Women’s Advisory Board, and as the People & Change Leader for the Chicago Business Unit. In her 21 years of consulting experience, Saran has led client engagements in the areas of Organizational and Cultural Transformation, Change Management, Organization Design, HR Function Optimization, and Leadership/Talent Management. Prior to her role at KPMG, Saran held leadership positions in the People & Change area at several global management consulting organizations, including: Strategy, Organization, and People in Arthur Andersen’s Business Consulting organization and Strategy, Process, and Transformation at Bearing Point. She earned an MBA at Northwestern University, Kellogg School of Management and a BS in Finance at University of Illinois, Urbana-Champaign.
Future Leader Awards
Director, A.T. Kearney
Jane Wanklyn is a Director with A.T. Kearney’s Procurement & Analytic Solutions Practice based in Chicago. She has over fifteen years of procurement and consulting experience working with global manufacturing, consumer packaged goods, pharmaceutical, and information technology companies. Wanklyn’s projects to date have resulted in consistent savings through addressing complex supplier relationships and routinely exceed clients’ objectives. She is also a recognized thought leader in her field and has spoken at several industry events as well as recorded a podcast in A.T. Kearney’s “Wave of the Future” series on procurement transformation. Prior to A.T. Kearney, Jane was a consultant with Alliance Management Group and worked at ConAgra foods as a Strategic Sourcing Associate. She has her Bachelor of Arts in Spanish and Russian from Trinity University, San Antonio, Texas.
Director, Government Relations, RSM McGladrey
As Director of Government Relations, Tracey Walker-Sullivan brings over 15 years of public sector experience to RSM McGladrey clients. Walker leads RSM McGladrey's government relations efforts for the Public Sector National Practice representing over 7,000 McGladrey employees and over 90 offices nationwide. She has deep expertise in government solutions, public policy and legislative affairs and is the registered corporate representative before state and federal lawmaking officials. She leads relationship-building initiatives within federal agencies, works to understand and anticipate client needs and delivers firm resources, PMO and CSC functions to address public sector client concerns. Walker leads Women's Leadership Initiatives in the Mid-Atlantic and is the Corporate Voices national representative for the firm. She recently won the 2011 McGladrey Leadership Award for Excellence in Unity for leading a winning team in service to the Atlanta Housing Authority.
Principal, Deloitte Consulting
Deepa Purushothaman is a Principal in Deloitte Consulting LLP’s Telecommunications, Media, and Technology practice. She focuses on mergers & acquisitions and business transformation. Her clients include both domestic carriers and international wireless providers and she has worked with key executives to manage complex integrations and launches across the globe. Within Deloitte, she sits on the CEO’s Advisory Council. As the national leader of Deloitte’s Asian Business Resource Group, Purushothaman oversees strategies that align to Deloitte’s overall diversity goals. She has a Master’s degree in Public Policy with a Concentration in Negotiation Studies and Conflict Resolution from Harvard University; she holds a Master’s degree in Development Studies from the London School of Economics and Political Science, and a Bachelor of Arts in Economics and Philosophy from Wellesley College.
An Important, Meaningful Event
"Thank you Consulting magazine, and not just for honoring Lynne and KPMG tonight. But, perhaps most importantly, thank you for sponsoring these Women Leaders in Consulting awards. For those of us who are passionate about trying to make sure we have diverse organizations and diverse leadership teams, it really is meaningful for the consulting industry to have a function like this tonight and to have these awards to recognize all of the winners for all of their efforts. So, thank you."
–John Veihmeyer, CEO and Deputy Chairman, KPMG,
2009 Achievement Awards: Women Leaders in Consulting