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»JP Morgan and The Whale: A Parable
After a tumultuous period of banking hyper-regulation after 2008, no one would have suspected in 2012 that JP Morgan, the world’s largest bank, had ineffective controls in place that left the company flat-footed when its “rogue” trader had taken untenable, long-term positions on Credit Default Swaps.
»Optimizing Manufacturing Strategy
Bloomberg News recently reported that GE intends to use 3D printers to produce 85,000 fuel nozzles for its newest jet engine, a significant leap for a technology that until now has largely been confined to prototyping tasks.
We may be witnessing the start of a new wave of privatizations, which will see governments throughout Europe significantly increasing their sales of assets across a wide range of economic sectors.
»The Jetsons and Cyber Security Measures
As a child watching the animated TV show The Jetsons I was convinced they lived the ideal life. The Jetson family had technologies and gadgets used in everyday life that seemed unfathomable as I watched in the 1980s.
»U.S. Healthcare Reform and Integration
While each week in the U.S. different reports come out about key aspects of the US healthcare reform being adopted, implemented or delayed, fewer elements of the Affordable Care Act’s (ACA) impact are clear.
»Financial Services: Shooting from the Hip
It became rapidly clear as the economic crisis spun out of control in 2008 and 2009 that new regulations were coming, and those expectations were not disappointed. Governments around the world rose to the anger their constituents felt as jobs were lost and homes foreclosed on, and sweeping new regulations were enacted. Some were carefully thought out, but others more resembled what could best be described as “shooting from the hip.”
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»Marriott Goes Big in NYC
Marriott International, Inc. and G Holdings opened what they’re calling an “iconic addition” to the New York skyline, a combined 378-room Courtyard hotel and 261-suite Residence Inn hotel in midtown Manhattan. The $320 million, 68-story property is the tallest single-use hotel in North America.
»FAA: ‘Staffing Challenges’ Causing Delays
In case you haven’t noticed, non-weather related delays at U.S. airports are on the rise. (And I know you’ve noticed that weather-related delays are definitely on the rise.)
»Hilton’s Building Boom
Coming off a whirlwind 2012, Hilton Worldwide is the fastest growing global hospitality company by number of rooms.
»Extended Stay America Serves Up Free Breakfasts With ‘Grab and Go’
Extended Stay America launched a new Grab and Go Breakfast program, which is available seven days a week from 6 a.m. to 9:30 a.m. at all of its more than 600 locations.
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»The Three Rules
Earlier this year, Deloitte Consulting’s Mumtaz Ahmed and Michael Raynor published The Three Rules: How Exceptional Companies Think. The authors set out to answer what was, in their mind, the ultimate business question—how do some companies achieve exceptional performance over the long haul?
»Thinking in New Boxes
Creativity is key if you are to thrive in a time of accelerating change, according to The Boston Consulting Group’s Luc De Brabandere and Alan Iny.
»The Effortless Experience
We live in a golden age of customer service, when many executives say their goal is to ‘delight the customer.’ It’s a worthy goal, for sure, but what if it’s wrong?
»The Solution Revolution
What drives the social economy? What opportunities does it present for business? William D. Eggers and Paul MacMillan set out to answer these questions and more.
»Author Q&A: PwC's Ted Shelton
PwC’s Ted Shelton’s book Business Models for the Social Mobile Cloud: Transform Your Business Using Social Media, Mobile Internet, and Cloud Computing, examines how the three technologies are coming together to transform businesses.
»Review: The Three Rules
Why do some companies achieve exceptional performance while so many others struggle to survive? That’s the question Deloitte’s Michael Raynor and Mumtaz Ahmed—along with an international team of dozens of researchers at Deloitte—set out to answer with their book The Three Rules.
»The 2011 Top 25 Consultants
It’s May and that means one thing: Time for the Top 25 Consultants issue.
Each year, the Top 25 seems to grow in popularity, and this year is no different. We received some 400 nominations from the largest enterprise firms right down to some of the smallest niche firms, undoubtedly doing great work. As usual, the nominations were inspiring, but there were a few differences this time around. For starters, we always love to hear from clients and this year, it seems, we heard from more of them than we have in previous years. Several clients submitted nominations, while many were included as part of the overall nomination.
And in another welcome change of pace, lots of clients went on the record in the Top 25 articles this year. It’s always nice to be able to identify the companies that are the recipients of our award winners’ efforts.
Another change this time around is the seniority of our winners. Their names appear in the center of this page and their stories are told on the following 22 pages. This year, we have eight CEOs or firm founders on the list. We, of course, are thrilled about that. In what’s perhaps a sign of the times, we have several winners who have recently launched brand new practices—from scratch—in the last few years, including BCG’s Joe Davis, who is on our cover. We also have consultants that have been with their current consulting firms for more than three decades and others that just wrapped up their first year at their new firm.
Their individual stories are as unique as they are, but several universal truths are consistent. One, they never intended to be a consultant. Two, they absolutely love their jobs and their clients. Three, they did not expect to win The 25 Award and aren’t entirely comfortable with the recognition. And finally, every single one of them says they couldn’t have done any of it without the support of their teams, co-workers, families and firms.
A consulting mantra if there ever was one.The 2011 Top 25 Consultants:
|Joe Davis, The Boston Consulting Group
Fred Balboni, IBM
Teresa Bozzelli, Sapient
Jay Burkett, Grant Thornton
Omar Chane, Capgemini Consulting
Mike Connolly, Booz & Company
Fred Crawford, AlixPartners
Sean Culbert, Capco
Steve Cummings, Hewitt EnnisKnupp
Jim DeLoach, Protiviti
Linda Gallagher, KPMG
Laura Gurski, A.T. Kearney
Surya Kant, Tata Consultancy Services
|Susan Kanvik, Point B
Bill Kracunas, McGladrey
Dana Mcilwain, PwC
Aaron Mitchell, ZS Associates
Bob Patton, Ernst & Young
Gene Procknow, Deloitte Consulting
Andrew Rees, L.E.K. Consulting
Jim Roth, Huron Consulting Group
Hernan Saenz, Bain & Company
Janet Crenshaw Smith, Ivy Planning Group
John Tobin, Slalom Consulting
Pallavi Verma, Accenture