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»A Force in Consumer Banking
Banks have been stepping up their customer satisfaction game in recent years against the typical market forces at play. The pace of change has been head-spinning for an industry not well known for its swift response to customers.
»Time To Simplify and Get Organized (Well, At Least Your Cloud Services)
The practice of adding cloud services in silos and based on specific department needs often results in overlapping and many different contracts with the same vendors.
»Riding the Waves of Healthcare Risk
The modern healthcare system is much like the ocean—stormy, choppy, and hostile at times, soothing, calm and inviting at others. For surfers, the more waves you go for, the more you will catch, and the more likely you’ll “wipe-out.”
»The Department of Defense Wants a New Mantra
“Do more with less.” It’s become a tired refrain that U.S. Department of Defense leadership is all too familiar with hearing from all directions, whether it is their direct superiors, Congress, or the Executive.
»Things Go Wrong
Things go wrong. Anyone who plays poker knows this. One moment you’re on the verge of a royal flush, and the next, you pull a six of diamonds, and you’re called. Things do indeed go wrong.
»The Next Big Thing
Consultants are always looking for the next big thing, the innovation that will see clients storming through their gates, bypassing pesky procurement departments, and writing blank checks for the magic mousetrap that whitens and brightens and cleans windows, too.
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»Marriott Goes Big in NYC
Marriott International, Inc. and G Holdings opened what they’re calling an “iconic addition” to the New York skyline, a combined 378-room Courtyard hotel and 261-suite Residence Inn hotel in midtown Manhattan. The $320 million, 68-story property is the tallest single-use hotel in North America.
»Best Places to Stay: Travel Bounces Back
Consultants are on the road again, at least according to the results of our annual Best Places to Stay survey.
»FAA: ‘Staffing Challenges’ Causing Delays
In case you haven’t noticed, non-weather related delays at U.S. airports are on the rise. (And I know you’ve noticed that weather-related delays are definitely on the rise.)
»Hilton’s Building Boom
Coming off a whirlwind 2012, Hilton Worldwide is the fastest growing global hospitality company by number of rooms.
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»Q&A: Keeping It Simple
BCG’s Six Simple Rules sets out to simplify some organizational complexity.
»Review: Leading the Life You Want
It seems that everyone has an opinion on work/life balance these days, but Stewart D. Friedman’s Leading the Life You Want isn’t necessarily one of them.
»Review: The Culture Map
Globalization led to the rapid connection of internationally based employees from all levels of multinational companies, and now those same employees are expected to collaborate with colleagues scattered all over the world.
»Review: Twitter is Not a Strategy
Today’s digital frenzy has led many to declare that advertising is dead… or at least dying. Is it?
»Excerpt: Procurement as Productivity
The following is an excerpt from the book Procurement 20/20: Supply Entrepreneurship in a Changing World by a quartet of McKinsey & Company consultants—Peter Spiller, Nicolas Reinecke, Drew Ungerman and Henrique Teixera.
»Review: The Risk-Driven Business Model
Most companies focus their innovation on new products.
»The 2011 Top 25 Consultants
It’s May and that means one thing: Time for the Top 25 Consultants issue.
Each year, the Top 25 seems to grow in popularity, and this year is no different. We received some 400 nominations from the largest enterprise firms right down to some of the smallest niche firms, undoubtedly doing great work. As usual, the nominations were inspiring, but there were a few differences this time around. For starters, we always love to hear from clients and this year, it seems, we heard from more of them than we have in previous years. Several clients submitted nominations, while many were included as part of the overall nomination.
And in another welcome change of pace, lots of clients went on the record in the Top 25 articles this year. It’s always nice to be able to identify the companies that are the recipients of our award winners’ efforts.
Another change this time around is the seniority of our winners. Their names appear in the center of this page and their stories are told on the following 22 pages. This year, we have eight CEOs or firm founders on the list. We, of course, are thrilled about that. In what’s perhaps a sign of the times, we have several winners who have recently launched brand new practices—from scratch—in the last few years, including BCG’s Joe Davis, who is on our cover. We also have consultants that have been with their current consulting firms for more than three decades and others that just wrapped up their first year at their new firm.
Their individual stories are as unique as they are, but several universal truths are consistent. One, they never intended to be a consultant. Two, they absolutely love their jobs and their clients. Three, they did not expect to win The 25 Award and aren’t entirely comfortable with the recognition. And finally, every single one of them says they couldn’t have done any of it without the support of their teams, co-workers, families and firms.
A consulting mantra if there ever was one.The 2011 Top 25 Consultants:
|Joe Davis, The Boston Consulting Group
Fred Balboni, IBM
Teresa Bozzelli, Sapient
Jay Burkett, Grant Thornton
Omar Chane, Capgemini Consulting
Mike Connolly, Booz & Company
Fred Crawford, AlixPartners
Sean Culbert, Capco
Steve Cummings, Hewitt EnnisKnupp
Jim DeLoach, Protiviti
Linda Gallagher, KPMG
Laura Gurski, A.T. Kearney
Surya Kant, Tata Consultancy Services
|Susan Kanvik, Point B
Bill Kracunas, McGladrey
Dana Mcilwain, PwC
Aaron Mitchell, ZS Associates
Bob Patton, Ernst & Young
Gene Procknow, Deloitte Consulting
Andrew Rees, L.E.K. Consulting
Jim Roth, Huron Consulting Group
Hernan Saenz, Bain & Company
Janet Crenshaw Smith, Ivy Planning Group
John Tobin, Slalom Consulting
Pallavi Verma, Accenture