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»The Next Big Thing
Consultants are always looking for the next big thing, the innovation that will see clients storming through their gates, bypassing pesky procurement departments, and writing blank checks for the magic mousetrap that whitens and brightens and cleans windows, too.
»JP Morgan and The Whale: A Parable
After a tumultuous period of banking hyper-regulation after 2008, no one would have suspected in 2012 that JP Morgan, the world’s largest bank, had ineffective controls in place that left the company flat-footed when its “rogue” trader had taken untenable, long-term positions on Credit Default Swaps.
»Optimizing Manufacturing Strategy
Bloomberg News recently reported that GE intends to use 3D printers to produce 85,000 fuel nozzles for its newest jet engine, a significant leap for a technology that until now has largely been confined to prototyping tasks.
We may be witnessing the start of a new wave of privatizations, which will see governments throughout Europe significantly increasing their sales of assets across a wide range of economic sectors.
»The Jetsons and Cyber Security Measures
As a child watching the animated TV show The Jetsons I was convinced they lived the ideal life. The Jetson family had technologies and gadgets used in everyday life that seemed unfathomable as I watched in the 1980s.
»U.S. Healthcare Reform and Integration
While each week in the U.S. different reports come out about key aspects of the US healthcare reform being adopted, implemented or delayed, fewer elements of the Affordable Care Act’s (ACA) impact are clear.
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»Marriott Goes Big in NYC
Marriott International, Inc. and G Holdings opened what they’re calling an “iconic addition” to the New York skyline, a combined 378-room Courtyard hotel and 261-suite Residence Inn hotel in midtown Manhattan. The $320 million, 68-story property is the tallest single-use hotel in North America.
»FAA: ‘Staffing Challenges’ Causing Delays
In case you haven’t noticed, non-weather related delays at U.S. airports are on the rise. (And I know you’ve noticed that weather-related delays are definitely on the rise.)
»Hilton’s Building Boom
Coming off a whirlwind 2012, Hilton Worldwide is the fastest growing global hospitality company by number of rooms.
»Extended Stay America Serves Up Free Breakfasts With ‘Grab and Go’
Extended Stay America launched a new Grab and Go Breakfast program, which is available seven days a week from 6 a.m. to 9:30 a.m. at all of its more than 600 locations.
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»The Three Rules
Earlier this year, Deloitte Consulting’s Mumtaz Ahmed and Michael Raynor published The Three Rules: How Exceptional Companies Think. The authors set out to answer what was, in their mind, the ultimate business question—how do some companies achieve exceptional performance over the long haul?
»Thinking in New Boxes
Creativity is key if you are to thrive in a time of accelerating change, according to The Boston Consulting Group’s Luc De Brabandere and Alan Iny.
»The Effortless Experience
We live in a golden age of customer service, when many executives say their goal is to ‘delight the customer.’ It’s a worthy goal, for sure, but what if it’s wrong?
»The Solution Revolution
What drives the social economy? What opportunities does it present for business? William D. Eggers and Paul MacMillan set out to answer these questions and more.
»Author Q&A: PwC's Ted Shelton
PwC’s Ted Shelton’s book Business Models for the Social Mobile Cloud: Transform Your Business Using Social Media, Mobile Internet, and Cloud Computing, examines how the three technologies are coming together to transform businesses.
»Review: The Three Rules
Why do some companies achieve exceptional performance while so many others struggle to survive? That’s the question Deloitte’s Michael Raynor and Mumtaz Ahmed—along with an international team of dozens of researchers at Deloitte—set out to answer with their book The Three Rules.
»Top 25 Consultants, 2009: Rich Lesser
The Boston Consulting Group
Excellence in Healthcare
The Boston Consulting Group senior partner Rich Lesser could be described as a classic consultant—if the description sufficiently emphasizes change and roll-up-your-sleeves client collaboration. While Lesser values traditional hard-nosed consultant analysis and guidance, he believes a consulting mindset that does not include a strong emphasis on “thinking about change from day one” is ultimately insufficient.
“The old paradigm of the consulting industry is that you spend weeks conducting an analysis, come up with recommendations and only then do you think about how they’re going to get implemented,” says Lesser, a core member of BCG’s healthcare practice. “That is not a success paradigm. The success paradigm is that you take the time very early on to understand what is required to make change happen. What ideas have already been tried? If your ideas are such good ideas why haven’t they been done before? If they have, then why haven’t they succeeded?”
Lesser’s consulting mindset has generated success in several areas, including firm growth, firm diversity and success in the healthcare industry. Since assuming leadership of the New York Metro office system in late 2000, Lesser has built the office into the firm’s largest in the U.S. (and third-largest worldwide) based on revenue and headcount. Women comprise more than 35 percent of his office’s consultants and continue to earn promotions to partner level at an impressive clip.
Lesser currently heads a team that provides services to one of the firm’s largest clients, a Fortune 100 healthcare company. “The [healthcare] environment has never been harsher in recent memory than it is right now,” he notes. “Yet, the opportunities have never been greater. … Leading companies are working diligently to figure out how to reconfigure their business model, their approach to R&D, and their overall structure to adapt. We have the opportunity to work with them in this extremely challenging transformation process, and that is incredibly rewarding.” —Eric Krell
>> Full list of Top 25 Consultants 2009