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»A Force in Consumer Banking
Banks have been stepping up their customer satisfaction game in recent years against the typical market forces at play. The pace of change has been head-spinning for an industry not well known for its swift response to customers.
»Time To Simplify and Get Organized (Well, At Least Your Cloud Services)
The practice of adding cloud services in silos and based on specific department needs often results in overlapping and many different contracts with the same vendors.
»Riding the Waves of Healthcare Risk
The modern healthcare system is much like the ocean—stormy, choppy, and hostile at times, soothing, calm and inviting at others. For surfers, the more waves you go for, the more you will catch, and the more likely you’ll “wipe-out.”
»The Department of Defense Wants a New Mantra
“Do more with less.” It’s become a tired refrain that U.S. Department of Defense leadership is all too familiar with hearing from all directions, whether it is their direct superiors, Congress, or the Executive.
»Things Go Wrong
Things go wrong. Anyone who plays poker knows this. One moment you’re on the verge of a royal flush, and the next, you pull a six of diamonds, and you’re called. Things do indeed go wrong.
»The Next Big Thing
Consultants are always looking for the next big thing, the innovation that will see clients storming through their gates, bypassing pesky procurement departments, and writing blank checks for the magic mousetrap that whitens and brightens and cleans windows, too.
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»Marriott Goes Big in NYC
Marriott International, Inc. and G Holdings opened what they’re calling an “iconic addition” to the New York skyline, a combined 378-room Courtyard hotel and 261-suite Residence Inn hotel in midtown Manhattan. The $320 million, 68-story property is the tallest single-use hotel in North America.
»Best Places to Stay: Travel Bounces Back
Consultants are on the road again, at least according to the results of our annual Best Places to Stay survey.
»FAA: ‘Staffing Challenges’ Causing Delays
In case you haven’t noticed, non-weather related delays at U.S. airports are on the rise. (And I know you’ve noticed that weather-related delays are definitely on the rise.)
»Hilton’s Building Boom
Coming off a whirlwind 2012, Hilton Worldwide is the fastest growing global hospitality company by number of rooms.
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»Q&A: Keeping It Simple
BCG’s Six Simple Rules sets out to simplify some organizational complexity.
»Review: Leading the Life You Want
It seems that everyone has an opinion on work/life balance these days, but Stewart D. Friedman’s Leading the Life You Want isn’t necessarily one of them.
»Review: The Culture Map
Globalization led to the rapid connection of internationally based employees from all levels of multinational companies, and now those same employees are expected to collaborate with colleagues scattered all over the world.
»Review: Twitter is Not a Strategy
Today’s digital frenzy has led many to declare that advertising is dead… or at least dying. Is it?
»Excerpt: Procurement as Productivity
The following is an excerpt from the book Procurement 20/20: Supply Entrepreneurship in a Changing World by a quartet of McKinsey & Company consultants—Peter Spiller, Nicolas Reinecke, Drew Ungerman and Henrique Teixera.
»Review: The Risk-Driven Business Model
Most companies focus their innovation on new products.
Women in Consulting
»A Celebration of the 2012 Women Leaders in Consulting
The impact of women on the consulting profession is certainly significant and growing every year. Women continue to make a profound difference to both their clients and their firms.
To recognize their achievements, Consulting
magazine brought the profession together last month at St. Regis New York to honor this year’s Women Leaders in Consulting. More than 150 industry leaders, executives, colleagues, clients and family members attended the sixth-annual Women Leaders in Consulting Gala Awards Dinner.
Bain & Company’s Phyllis Yale took home the Lifetime Achievement Award.Consulting magazine congratulates all of the winners and is proud to recognize them and their firms for their efforts.
The Women Leaders in Consulting: Lifetime Achievement Award: Phyllis Yale, Senior Advisor, Bain & Company Leadership Award: Barbara Adachi, National Managing Director, Human Capital, Deloitte Consulting Leadership Award: Leslie Blair, Managing Partner, Ernst & Young Leadership Award: Laura Hay, Managing Partner, KPMG Leadership Award: Debora Morris, Global Lead, Integrated Service Delivery, Accenture Client Service Award: Theresa Brown, Managing Principal, Capco Client Service Award: Patricia Etzold, Advisory Services Partner, PwC
Client Service Award: Sharon Hodgson, Partner, IBM Global Business Services
Client Service Award: Kim Wagner, Senior Partner, The Boston Consulting Group
Future Leader Award: Holly Collins, Partner, Mercer
Future Leader Award: Nicola Russell, Director of Talent Management, Slalom Consulting
Future Leader Award: Kristin Trahan Winford, Chief Operating Officer, Mesirow Financial Consulting